欧州では旅客機が3時間以上遅れた場合には、航空会社は乗客に航空運賃の払い戻しが義務ずけられているが、欧州委員会は、航空会社は欠航にする傾向があるので、遅延時間を5時間に延長
Bruselas quiere reducir indemnizaciones por retrasos a los pasajeros de avión
El tiempo mínimo de retraso pasará a ser de cinco horas y no de tres como hasta ahora
No podrán alegar causas extraordinarias por averías técnicas ni falta de personal
Lucía Abellán Bruselas 13 MAR 2013 - 14:44 CET
Brussels wants to reduce compensation for delays for airline passengers
The minimum delay time will be five hours instead of three as before
Can not claim extraordinary causes technical faults or lack of staff
Lucia Abellán Brussels 13 MAR 2013 - 14:44 CET
Brussels proposes that the passenger plane arrives at its destination, even if it means losing some compensation rights over the current model. The European Commission has presented a proposal to regulate the rights of travelers who strengthens its protection on the current framework but reduced by one point: the compensation to which they are entitled in case of flight delay. Companies should only compensate travelers from five hours late, compared to the current three.
The EU executive presents the project as a great achievement because it puts on paper something that until now had only the support of the European Court of Justice: compensation for delays. All flights within the EU to take more than five hours off from the provisions and international flights of less than 3,500 kilometers, will be entitled to compensation. The goal is to "give the airlines a reasonable time to resolve the problem and encourage them to the flight takes off, not only to cancel it," said the Commission. Sources for this department now argue that companies have more incentive to cancel the flight if the delay extends to three hours to try to fix the problem, because the bond that will pay the traveler is to cancel it and saves the fuel and all costs associated with the service.
The text, which must be negotiated with Parliament, intended to limit the ability of interpretation that has so far proven to interpret justice passenger rights and disbursements to those who have had to deal with natural disasters airlines as exploding volcanoes. The proposal clarifies what are considered "exceptional circumstances" that exempt the company to meet those expenses. These include natural disasters or general strikes, but not the lack of company personnel.
"We put the emphasis on information, care and effective relocation on another flight. The objective is that passengers arrive at their destination as fast as possible, at the same time it gives airlines the time needed to solve problems, "said Transport Commissioner, Siim Kallas, introducing the project.
In addition, airlines must seek the passenger whose flight is canceled an alternative with another company if 12 hours has not been able to relocate on their own services. The regulation also includes the right to change the name of the passenger on the ticket when misspelled by an error. The traveler may change without cost up to 48 hours before departure. Moreover, companies may not refuse a passenger boarding a return flight when it took the first leg. Now the right to that traveler is automatically at the time you lose the round.
Also strengthening the rights of passenger information (have to receive an explanation within 30 minutes of the cancellation or delay of flight) and is the national authorities responsible for ensuring the rights in case of lost luggage.
The Commission proposal is now negotiate with Parliament, a process that can take up to 18 months. The regulation therefore enter into force in late 2014. The Parliament may make changes especially sensitive as hours of minimum delay compensation, as MEPs have shown initial closest to the rule of the three hours to five.
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