スペインの消費者組合は2013年には、電話会社、銀行、ガス会社、電気会社等に対する苦情請求が2012年より11%くらい増加
Las reclamaciones contra los bancos aumentan un 11% desde 2012
La banca y las compañías telefónicas, las más denunciadas por los consumidores, según FACUA
DESCARGABLE Ránking de FACUA 2013
El País / Agencias Madrid 14 ENE 2014 - 12:39 CET
Claims against banks increased by 11% since 2012
Banking and telephone companies, the most reported by consumers, according FACUA
DOWNLOADABLE FACUA Ranking 2013
The Country / Agencies Madrid 14 ENE 2014 - 12:39 CET
Telecom operators , banks and gas companies and electricity sectors were the three most reported by consumers in 2013 , according to a report published by the association FACUA Tuesday.
Claims of banks increased by 11% from 2012 to reach 27.3% of the complaints. The main reasons are charges levied irregularly and the application of unfair terms in consumer - loan or mortgage .
The phone continues to Nags Head with 32.3% . Despite having fallen 3 % in one year, failure of tenders, sending invoices after the consumer was given low or the imposition of penalties FACUA considered " abusive" make telcos leader undisputed outrage from users .
The partnership highlights the " passivity of the competent ministries." "Neither the central government and the autonomous communities are acting against their increasingly serious irregularities " complains FACUA in a statement posted on its website.
The gas and electric companies were the third sector ranking, with 8% of claims. Behind these three sectors are insurance companies , with 5.8 % of claims , purchase and repair of electrical and electronic equipment, with 4% , and transportation , particularly with airlines as protagonists, with 3 % of complaints .
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